Privacy Policy

Effective Date: 22 May 2026 Last Updated: 27 May 2026

Inference Chain (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or interact with us.

This Privacy Policy is written in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Inference Chain is a UK based RELEX Solutions implementation partner. We deliver enterprise supply chain transformation projects across demand planning, inventory and replenishment, manufacturing planning, and space and assortment — combining specialist RELEX delivery expertise with proprietary AI accelerators to compress implementation timelines.

For the purposes of data protection law, Inference Chain is the “data controller” responsible for your personal data.

If you have any questions regarding this Privacy Policy or your personal data, you can contact us at:

Email: valentin@inference-chain.com Website: https://inference-chain.com/ Registered Address: Independence House, Queen Street, Worcester, Worcestershire, England, WR1 2PL Registered Company Number: 17101336

2. The Information We Collect

We may collect and process the following types of personal data:

Information You Provide Directly

This may include:

Name
Email address
Phone number
Company name
Job title
Billing information
Information submitted through forms, enquiries, scoping conversations, or support requests
Communications you send to us

Information Collected Automatically

When you use our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Referral source
Pages viewed
Session duration
Usage and interaction data

This information helps us improve website performance, security, and user experience.

Cookies and Tracking Technologies

We may use cookies, analytics tools, and similar technologies to:

Ensure website functionality
Improve website performance
Understand website usage
Analyse visitor behaviour
Enhance security

You can manage cookie preferences through your browser settings or cookie banner where applicable.

3. How We Use Your Information

We may use your personal data to:

Provide and manage our RELEX implementation and advisory services
Respond to enquiries and support requests
Manage client relationships across the project lifecycle
Improve our website and services
Maintain website security and prevent fraud
Send service related communications
Send marketing communications where lawful
Comply with legal and regulatory obligations
Monitor and improve delivery performance

We will only process your personal data where we have a lawful basis to do so under UK GDPR.

4. Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate interests, including improving and securing our services
Establishing, exercising, or defending legal claims

5. Client Data and Implementation Projects

Where our services involve handling client data as part of a RELEX implementation, advisory engagement, or use of our proprietary AI accelerators:

We process data only for the purposes of delivering the agreed services and the engagement set out in the relevant statement of work
We do not use client data to train any public or third party AI models, and we do not use it to train our own internal models unless explicitly agreed in writing
We implement technical and organisational safeguards to protect client information
Access to client data is restricted to authorised personnel working on the relevant engagement
Data handling responsibilities between us, the client, and RELEX Solutions are defined in the applicable contract and, where relevant, a data processing agreement

6. Sharing Your Information

We do not sell your personal data.

We may share information with trusted third parties including:

RELEX Solutions, where required to deliver the implementation
Cloud hosting providers
Infrastructure and security providers
Analytics providers
CRM and communication platforms
Professional advisers
Payment processors
Regulatory authorities where required by law

All third party providers are required to handle personal data securely and lawfully.

7. International Data Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including:

UK International Data Transfer Agreements
Adequacy regulations
Standard contractual clauses
Equivalent lawful transfer mechanisms

8. Data Retention

We retain personal data only for as long as necessary to:

Provide our services
Meet legal and regulatory obligations
Resolve disputes
Enforce agreements
Maintain security and operational records

Retention periods vary depending on the type of data and purpose of processing.

9. Your Rights

Under UK GDPR, you may have the following rights:

Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Right to withdraw consent
Rights relating to automated decision making

To exercise your rights, contact us at privacy@inference-chain.com.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

https://ico.org.uk

10. Security

We implement appropriate technical and organisational security measures designed to protect personal data against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

However, no internet transmission or storage system can be guaranteed to be completely secure.

11. Third Party Websites

Our website may contain links to third party websites or services. We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third party websites they visit.

12. Marketing Communications

Where permitted by law, we may send you information about our services, updates, or insights relevant to RELEX and supply chain transformation.

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in emails
Contacting us directly

We will never send unsolicited marketing communications in breach of PECR or UK GDPR requirements.

13. Children’s Privacy

Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.

Any updates will be published on this page with a revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Inference Chain Website: https://inference-chain.com/ Email: valentin@inference-chain.com Registered Address: Independence House, Queen Street, Worcester, Worcestershire, England, WR1 2PL Registered Company Number: 17101336